Deliver Customer delight through ‘On Time In Full’ of the right Quality. Serve our customers with humility.

Use data in decision making and arrive at Root Cause, in problem solving and improvement programmes.

Follow processes and practices in a disciplined manner and continuously improve their performance.

Set high targets for oneself. Eliminate defects and delay. Practice zero tolerance to carelessness, negligence and indiscipline. Make TP a High Performance Organization.

Show speed in decision making, recovery planning and escalation of issues until they are resolved.

Finally, but most importantly, cut all forms of waste and costs, the customer does not pay for.